Returns & Refunds Policy
At Dr Sphe Eyewear, we want you to feel confident in your purchase. If something is wrong with your order, please contact us so we can help.
Online Returns
For qualifying online purchases, you may cancel your order without giving a reason or paying a cancellation penalty within 7 calendar days after receiving your eyewear, subject to applicable legal exclusions.
Please handle your eyewear carefully and return it with its case, accessories and original packaging where available. These requests do not limit your statutory rights.
For a change-of-mind cancellation, you are responsible for the direct cost of returning the item. No administration or restocking fee applies to a qualifying statutory cancellation.
Faulty or Defective Eyewear
If your eyewear is defective, unsafe or fails to meet the quality standards required by the Consumer Protection Act, you may return it within 6 months of delivery, where the Act applies.
You may choose a repair, replacement or refund as provided by law. Qualifying defective-goods returns are handled at our risk and expense.
Damage caused by misuse, accidental breakage, unauthorised alterations or ordinary wear and tear is generally not a manufacturing defect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Include your order number and photographs, if available, to help us resolve the issue.
A delay in reporting does not automatically remove any statutory rights you may have.
How to Request a Return
Email returns@drspheeyewear.co.za with:
- Your name and order number.
- The item you wish to return.
- Your reason for returning it, if relevant.
- Photographs where the item is damaged, faulty or incorrect.
We will provide return instructions and the correct return address. Please package the eyewear securely to protect it during transport.
Refunds
Refunds will be made to the original payment method where possible, unless we agree on another method.
For qualifying online cooling-off cancellations, we will refund the amount required by law within 30 days of cancellation. Your bank or payment provider may take additional time to display the funds.
Other refunds will be handled promptly and within any applicable legal deadline.
Exchanges
If you would prefer another frame or style, contact us to discuss availability and any price difference. An exchange does not replace your right to a refund where the law provides one.
Your Consumer Rights
This policy does not exclude or limit your rights under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law.
Contact Us
Dr Sphe Eyewear
Website: https://drspheeyewear.co.za/
Returns enquiries: returns@drspheeyewear.co.za